Before you hire a web development company, ask who will build your site, what exactly the quote covers, what you will pay again every year, how the site will be made fast, findable and secure, and who will own the domain, code and accounts when the work is done. A good company answers each one in plain words and agrees to put the answers in the contract. The 30 questions below cover all of it, grouped by when you ask them, from the first call to the day you release the final payment. Start with one question, because it can end the conversation on its own: will the domain, hosting and every account be registered in my business name? If the answer is anything other than a clear yes, nothing else in the proposal makes up for it. If the answer is yes, use the rest of this page to compare companies on everything else, including Technox, which publishes this blog. If you are still building a shortlist, read how to choose a web development company in Coimbatore first. This page assumes you have two or three companies to talk to and want to know exactly what to ask them. The questions you ask before signing decide most of what goes wrong later, because a problem caught in a conversation costs far less than one found after launch. In their software defect reduction list, Barry Boehm and Victor Basili reported that fixing a problem after delivery is often 100 times more expensive than catching it during requirements and design. For small, non-critical systems such as a business website, they put the ratio closer to 5 to 1 (Boehm and Basili, IEEE Computer, 2001). Project managers see the same pattern from the other side. PMI's 2014 Pulse of the Profession study found that 47% of unsuccessful projects failed to meet their goals because of inaccurate requirements management (PMI). On a website project, the requirements are mostly the answers to the questions on this page. A portfolio shows what a company can make on a good day. The answers show how it behaves when something changes, slips or breaks, which is where most disputes start. A company can only answer as well as you brief it, so spend 30 minutes on your own answers first. Those answers become the brief you send every company, which also makes their quotes comparable. Write down the one result the website must produce. "Look professional" is not a result. "Bring 20 dealer enquiries a month from Kerala and Karnataka" is. The result decides the build, and it decides the first question you ask. Then answer four more things. Who will update the site after launch, and how often? What budget band are you working within? Our breakdown of website development cost in Coimbatore shows what each band typically buys. What date is driving the deadline: a trade fair, the admission season or the Diwali sales rush? And what do you already have, such as a domain, an existing site that ranks on Google, logo files and product photos? Bring two or three sites in your industry that you like. Google researchers found that people form an aesthetic judgement of a website in 17 to 50 milliseconds, and rate designs that look unfamiliar for their category as less attractive, even when those designs are simple (Google Research). Examples help a designer meet what your visitors expect, then stand out within it. If what you need is closer to a portal, a booking engine or a dealer login, you may be buying a web application rather than a website. Read website vs web application before you ask for quotes, because the two need different teams and budgets. The 30 questions to ask a web development company fall into six stages. Ask each group at the stage shown, and keep the written replies. The first call tells you who will actually do the work. Salespeople are good at this meeting, so these four questions move it from the pitch to the people. Ask for live links, not screenshots or design mockups, and open each one on your phone during the call. A site that loads slowly or breaks on mobile while they are pitching tells you more than their slides. A good answer includes links in your industry or a close one, with a plain account of what changed for that business and the starting point it is measured from. Be wary of results with no baseline, such as "300% growth" with no starting figure. Recent clients are still in the honeymoon period. A client from a year or two ago can tell you whether the company still answers the phone after the final invoice. A name and number given without hesitation is the answer you want. Written testimonials only, or clients from the last three months only, are not. Many firms sell the project and pass it to a freelancer or partner agency. That is not always a problem, but you need to know who is accountable when something breaks. Ask which roles are in-house (designer, developer, tester, project manager) and who the partners are. "Our team handles everything," with no names, is not an answer. Many Coimbatore projects run on WhatsApp, which is fast but easy to lose. A decision made in a voice note is hard to prove later. The answer you want is one named project manager, WhatsApp for speed, and a short written summary by email after each review, in English or Tamil as you prefer. Two quotes for the same website can differ by lakhs, and the gap is usually in what each one leaves out. These six questions make the hidden parts of a quote visible. "A 10-page website" can mean ten unique designs or two templates repeated. Ask for a page list and every feature in writing: contact forms, booking, payment gateway, CRM or WhatsApp integration, blog, multilingual pages. Then ask what happens when you request something outside that list, because that is where scope creep turns into extra invoices. Most business sites start from a CMS theme or framework, so the real question is how much is designed for you. Ask which pages get their own layout and which reuse a template. Then ask for the number of revision rounds in writing. "Unlimited revisions" sounds generous, but nothing is unlimited, so the limit shows up later as a dispute. WordPress, Shopify and custom frameworks such as Next.js all have a place. The right one depends on your goal, your budget and who will edit the site. For online stores, compare Shopify vs WooCommerce for Indian businesses before you decide. A good answer ties the platform to your brief: "You sell 400 products and your team is not technical, so Shopify." A company that uses the same platform for every client, or an in-house CMS that only it can edit, is choosing for itself rather than for you. If you already have a site, the new one should start with an audit of the old one. Pages that rank on Google, old URLs that other sites link to, and content worth keeping all need a plan. Ask for a list of every existing URL and a redirect map from each old address to its new one. A company that says it does not need to look at your current site will often lose the search traffic you already have. Our SEO checklist for a new website shows what that plan should cover. Content is a frequent cause of delay and an easily overlooked cost. Ask who writes each page, who edits it, and where images will come from. Licensed stock, your own photos or a planned shoot are fine. Images copied from Google search can bring copyright notices later, and AI-written pages with no fact check can say things about your business that are not true. This matters most on WordPress. Patchstack recorded 11,334 new vulnerabilities in the WordPress ecosystem in 2025, and 91% of them were in plugins. In 46% of cases, the developer had not released a fix by the time the flaw was publicly disclosed (Patchstack, 2026). A pirated, or "nulled", plugin is cut off from official updates, so it may never receive the fix at all. Ask for a list of every paid theme and plugin, bought in your name or transferred at handover. Cost questions are about the whole life of the website, not the build price. These five questions show what you will really pay and when. Website design and development is taxed at 18% GST in India, and that rate was retained when GST slabs were restructured in September 2025 (TaxClue). If your business is GST-registered, a proper invoice lets you claim input tax credit. It is also your proof of payment if the relationship goes wrong. A lower "cash price without bill" saves 18% today and removes your paper trail. The build is a one-time cost. The domain, hosting, paid plugins, a Shopify plan and maintenance are not. Some quotes include "free hosting for one year" and then renew at a much higher price. Ask for a written list of every recurring cost, its yearly price, and whether you pay the vendor directly or through the agency. You will think of something new halfway through. Everyone does. A good answer separates small text and image changes, which should be free during the build, from new features, which are quoted per item or at a stated hourly rate. No process at all means every change becomes a negotiation. Ask for a dated plan with milestones: sitemap, design approval, content in, staging review, launch. Then ask what the company needs from you and by when: logo files, page content, product photos, login access. Many delays start on the client side, and a company that plans for that up front is easier to work with than one that promises it will "handle everything". To sense-check the dates, see how long it takes to build a website. Milestone payments keep both sides honest, so each payment should follow something you can see and check. Three or four stages work well: an advance at kickoff, then design approval, staging review and launch. Be cautious of any company that asks for the full amount, or most of it, before you have seen a design. A site can look finished and still be slow, invisible to search, hard to use and easy to hack. None of that shows in a design preview, so these eight questions cover what sits under the surface. In September 2026, 77.3% of web traffic in India came from mobile devices, against 22.1% from desktops (StatCounter). Your customers are more likely to hold a mid-range Android phone on patchy 4G than a laptop on office Wi-Fi. Ask whether the company tests on real mid-range phones and on a throttled connection, not only on a large desktop monitor. A PageSpeed score on a quiet test server is easy to get. Real-world speed is harder: HTTP Archive's 2025 Web Almanac found that only 48% of mobile websites met all three Core Web Vitals thresholds (Web Almanac 2025). Ask for a target of "good" on all three Core Web Vitals, checked in Google Search Console with real visitor data about a month after launch. Search visibility is decided partly during the build: page titles, heading structure, clean URLs, a sitemap, redirects from old pages and structured data. Ask which of these are included and whether Google Search Console and Google Analytics are set up from day one. "SEO is a separate service, we just build the site" usually means fixing those basics later at extra cost. More buyers now get an answer before they click anything. In a Pew Research Center study of 900 US adults' browsing in March 2025, users who saw a Google AI summary clicked a traditional search result on 8% of visits, against 15% for users who did not see one (Pew Research Center). Being cited inside that answer now matters alongside ranking below it. A good answer covers key content rendered in the page's HTML rather than loaded later by scripts, structured data for your business, products or services, and consistent name, address and phone details across the site. Our AEO vs SEO guide explains the difference. WebAIM's 2026 scan of the top million home pages found detectable WCAG 2 failures on 95.9% of them, with an average of 56.1 errors per page. Low-contrast text alone appeared on 83.9% (WebAIM Million 2026). These failures also hurt older visitors and anyone reading a phone in bright sunlight. Ask whether the company checks colour contrast, image alt text, form labels and keyboard navigation, and whether it can run an automated check on a past project while you watch. An "accessibility plugin" bolted on afterwards does not fix the underlying code. Small businesses are not too small to be targeted. Verizon's 2025 Data Breach Investigations Report found ransomware in 88% of breaches at small and mid-sized businesses, against 39% at large organisations (Verizon DBIR 2025 SMB Snapshot). Hosting setup matters as much as software. In one r/developersIndia thread, a developer kept several client sites in one hosting account, and the host suspended the whole account over a complaint about a single domain. The other sites came back only after the host first refused to hand over backups. Ask for an update schedule, daily backups stored off the server, a tested restore, and a hosting account of your own. Every contact form, booking form and job application collects personal data. India's Digital Personal Data Protection Act 2023 sets penalties of up to ₹250 crore for failing to take reasonable security safeguards to protect that data (PIB, November 2025). The DPDP Rules were notified in November 2025 with an 18-month window, so the main duties on notice, consent, security and breach reporting begin around 13 May 2027. MeitY proposed shortening that window in January 2026, but no amendment had been notified as of September 2026 (MirvoLegal). A site built today should be ready either way. Ask where form entries are stored, who can see them, whether each form carries a clear consent notice, and whether a privacy policy and terms page are part of the build. Enquiries forwarded to a developer's personal Gmail are a warning sign. Traffic is not a result. Enquiries, calls, WhatsApp clicks and orders are. Ask for Google Analytics 4 and Google Tag Manager set up under your own Google account, with form submissions, calls and WhatsApp clicks tracked as conversions. Tracking that sits inside the agency's account, with you given view-only access, leaves you blind the day you part ways. Ownership decides who controls your website when the relationship ends, and many of the horror stories you read online start here rather than in the code. Make sure the answers to these five questions appear in the agreement itself. Your domain is your address on the internet, and your email usually runs on it too. In 2026, the women's fashion label Bronx and Banco sued its former web developer in a US federal court, alleging the developer cut off its access to its domains, back-office software and email when it moved to a new firm (Domain Name Wire, May 2026). Indian businesses learned a related lesson when Net4India, an ICANN-accredited registrar, stopped responding to customers and left many domains in limbo (Moneylife). The only acceptable answer is that the domain is registered in your business name, inside a registrar account you log in to, with a well-established registrar. If you change developers later, the next team needs the theme or code files, the design files (often in Figma) and the database. Without them, they start from zero. Ask for everything to be handed over on final payment, including the code repository, and for the contract to assign ownership to you. "The code is our intellectual property and you get a licence to use it" is a lock-in clause. An annual maintenance contract (AMC) can mean anything from "we renew your hosting" to "we update, back up, monitor and edit your site every month". Compare AMCs by what they include, not by price. A useful AMC lists updates, backups, uptime monitoring and a set number of edit hours per month, plus a stated response time for urgent issues, such as four working hours. Some problems only appear once real visitors arrive, and a broken form on a Sunday should not become a new invoice. Ask for a stated warranty period in the contract, for example 60 days, during which bugs in the delivered work are fixed free of charge. This is the question salespeople least like hearing, which is why you ask it. A confident company has a standard answer: a written exit clause covering a handover within a set number of days, transfer of all accounts, and cooperation with the next developer. "Why would you ever want to leave us?" is not an answer. For the wider list of clauses worth reading line by line, see the contract section of our guide to choosing a web development company in Coimbatore. The final payment is the last real bargaining point you have. Once it is paid, getting a missing login depends on goodwill, so ask these two questions while the balance is still with you. Google's tools separate owners from users. In Search Console, only an owner can add or remove users, and users cannot remove an owner (Google Search Console Help). If the agency is the owner, your search data and listing sit under its control. Your own Google account should be the owner or administrator on all three, with the agency added as a user. If you manage a listing on Maps, our guide to optimising your Google Business Profile shows what ownership lets you do. Do this during the handover meeting, not after. Sign in to the registrar, hosting, website admin and email accounts on your own device while the developer is present, with two-factor authentication set to your phone. Then check that every paid plugin, theme, app and the payment gateway bills your business directly, so nothing lapses the day the agency stops paying. The 30 questions apply to any business, and your industry adds one or two more, because what the website must do changes with what you sell. Coimbatore's mix makes this obvious. The MSME Development Institute's district profile notes that Coimbatore is known as the Manchester of South India for its textile industry, and counted 1,104 functional units in the pump and motor cluster alone (MSME-DI, 2012-13 data). Next door, Tiruppur supplies about 55% of India's knitwear exports, according to the Tiruppur Exporters' Association (Upstox, September 2026). If you sell online, read Shopify vs a custom ecommerce website before the proposal stage, and our ecommerce website development page for what a store build covers. NRI founders and Malaysian businesses hiring a Coimbatore team should add two questions: which working hours overlap with yours, and which country's law governs the contract. Seven answers from a web development company are wrong on their face. One is enough to walk away, or at least to ask again in writing. "We will register the domain under our account so renewals are easier for you." The domain belongs in your name, full stop. "We guarantee first-page rankings." Google's own guidance says no one can guarantee a #1 ranking on Google, and advises finding someone else if an SEO promises first place (Google Search Central). "Full payment in advance." Payments should follow work you can see. "Unlimited revisions." The limit will appear later, as a dispute. "All premium plugins are included free." Ask where they came from. "We can do it cheaper without a bill." You lose the invoice that proves what you paid for. "The code is our intellectual property." You are renting your own website. The work does not end at launch, and the first 90 days show whether the answers you were given hold up. Check four things in that window. In the first week, confirm that every old URL redirects to the right new page and that Google Search Console shows no spike in errors. In the first month, open the Core Web Vitals report in Search Console once real visitor data appears, and confirm form submissions, calls and WhatsApp clicks are being recorded in Analytics. By the end of the warranty period, list any bugs in writing so they are fixed before free support ends. At 90 days, review the AMC: were updates applied, were backups taken, and were edit requests handled within the agreed response time? If a developer you already hired stops responding, start by finding out who the domain is registered to. Many public WHOIS records are now privacy-masked, so ask your registrar or check your own invoices. If the domain is in your name, contact the registrar and hosting provider directly with your invoices as proof. If it is in the developer's name, send a written request for transfer, and take legal advice if they refuse. Your GST invoices and the written agreement are your strongest evidence. Technox Technologies is a web development company in Coimbatore, based in Saibaba Colony, with a second office in Kuala Lumpur. With more than eight years in the business and 140+ five-star Google reviews, the team builds business websites, custom web applications and Shopify stores for businesses in real estate, healthcare, education, retail and hospitality. Ask us all 30 questions. If you already have a website and want to know what is holding it back, start with a free website audit. If you are planning a new build, book a free consultation and ask for an itemised, GST-inclusive quote. Frequently asked questions Ask who will build the site, what the quote includes, which platform they will use and whether you can edit it yourself, what you will pay every year after launch, how the site will be made fast, secure and search-friendly, and who will own the domain, code and accounts. The most important three are domain ownership, code handover and owner access to Google Search Console and Analytics. You do not need all 30 in one meeting. Ask questions 1 to 4 on the first call, 5 to 15 when you review the proposal, 16 to 23 before you approve the build plan, 24 to 28 before you sign, and 29 and 30 before the final payment. The 7 Cs are a framework for judging a website's customer interface, set out by Jeffrey Rayport and Bernard Jaworski: context, content, community, customisation, communication, connection and commerce (Lee and Benbasat, International Journal of Electronic Commerce, 2004). They are useful when you brief a developer, because each C maps to a question about layout, content, interaction or selling. No law sets the amount, but an advance at kickoff followed by payments tied to visible milestones, such as design approval, staging review and launch, is the safest structure. Be cautious of any company that asks for the full amount before you have seen a design. No. Google states that no one can guarantee a #1 ranking on Google. A good company can build a site that search engines can crawl, understand and load quickly, and can explain how it will measure progress, but rankings depend on competition and many factors outside its control. At minimum, software and plugin updates, off-server backups, uptime monitoring, security fixes, a set number of edit hours each month and a stated response time. Ask whether domain and hosting renewals are inside the AMC or billed separately, and at what price. Not necessarily. Many good agencies use specialist partners for things like illustration or app development. The warning sign is hiding it. Ask who does what, and make sure the contract holds the company you sign with responsible for the whole project.Why the questions matter more than the portfolio
Before you contact anyone, decide what the website must do
All 30 questions at a glance
First call: who builds your site and how they work
1. Have you built websites for businesses like mine, and can I see them live?
2. Can I speak to a client whose site you built more than a year ago?
3. Who will build my website, and are they on your payroll?
4. Who is my single point of contact, and how will decisions be recorded?
Proposal: scope, design and platform
5. What exactly is included in the quote: pages, features and integrations?
6. Will the design be custom or built on a template, and how many revision rounds are included?
7. Which platform will you build on, and can my team edit the site without you?
8. Will you review my existing website before you rebuild it?
9. Who writes the content and supplies the photos?
10. Are all themes and plugins properly licensed, and whose name are the licences in?
Cost, timeline and payments
11. Is the price GST-inclusive, and will you issue a tax invoice?
12. What will I pay again every year after launch?
13. How do you price change requests?
14. What is the timeline, and what do you need from me to keep it?
15. What is the payment schedule, and what do I see at each stage?
Build quality: speed, search, accessibility, security and data
16. How will you test the site on the phones my customers actually use?
17. How will you prove the site is fast after launch, not just on launch day?
18. How is SEO built into the development, and who sets up Search Console?
19. Will AI search tools be able to read and cite my pages?
20. Will the site meet basic accessibility standards?
21. How will you keep the site secure after it goes live?
22. Where will form data go, and will the site have a privacy policy and consent notice?
23. Which analytics will you set up, and what will count as a result?
Contract: ownership, maintenance and exit
24. Whose name will the domain be registered in?
25. When do I receive the source code and design files?
26. What does your AMC include, and how fast do you respond?
27. How long is the warranty for bugs after launch?
28. If we part ways, what does the exit process look like?
Handover: two questions before the final payment
29. Am I the owner, not just a user, on Search Console, Analytics and my Business Profile?
30. Can I log in to every account myself, right now, and is everything billed to me?
Extra questions by industry for Coimbatore and Tamil Nadu businesses
Red flags that should end the conversation
After you hire: what to check in the first 90 days
How Technox answers these questions
What questions should I ask a website developer before hiring?
How many questions should I ask a web development company?
What are the 7 Cs of a website?
How much advance should I pay a web development company?
Can a web development company guarantee first-page Google rankings?
What should a website AMC include in India?
Is it a bad sign if a web development company outsources part of the work?




